Feature Requests & Ideas

Sana customers and partners can share ideas with us or vote on other people’s ideas. Our product team is listening. Please remember that this site is only for feature suggestions and ideas!

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  1. Extended interval time for automatically log out

    We like the security measures Sana takes to reassure the clients safety on the webstores end. But right now it is too fast that the webstore automatically logsout while clients are busy in the webstore. going idle for just a few minutes means that you're automatically log out.

    I would really like to see that interval time to be extended when people will be logged out automatically or that there will be a feature on the admins end where you can adjust that time yourself.

    13 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show Inner Qty near/below Price

    For each UOM, Sana should display the actual quantity for each unit. For example, if customers are ordering an inner qty, they should know how many units are in one inner. This information should be shown directly below the item description or beneath the price. Right now, we have to add this information to the Product Specifications section that is not so readily apparent.

    18 votes
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    under investigation  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Abandoned cart

    Is there a way to tell which customers have items sitting in their cart?

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Notification when a customer registers a new account ('BCC' e-mail addresses)

    It would be very useful to get notified when a new customer registers an account on the webshop. Currently it's possible to get BCC emails when a customer places an order or a quote. This should also apply for customer registration.

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can an option be added through admin to allow selection of a default shipping method.

    The default selection of cheapest is often not the most suitable. Customers see a box checked and continue, adding to post-order telephone calls and customer service time.
    Having an option to set the default would be more suitable

    7 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  6. PreOrder in addition to InStock and OutOfStock

    If Items are OutOfStock but orderable, they should be considered as PreOrder and not as OutOfStock, since Google removes ads in Google Shopping if the Item is marked as OutOfStock.

    32 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show Stock From Multiple Warehouses and also allow ordering from different warehouses

    In standard Sana, there are only two configurations possible for how stock can be retrieved.
    1. One single warehouse for the whole shop
    2. Stock retrieved from the default location recorded against the customer record in ERP

    However, it would be nicer if we had the below features.


    1. Allow the web shop owner to choose whether he wants to display stocks for the same product in different warehouses.

    2. Allow the ERP admin to choose which warehouses he wants to use for the web shop (visible in web shop type of functionality).

    3. Allow a configuration whether to show a consolidated total…
    53 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] This is a great idea, and definitely on our radar. The challenge here is that it differs from ERP to ERP how we deal with these scenarios. We have customized this feature a couple of times, and might productize it at some point, but most likely not in the upcoming months due to other priorities.

  8. GIVE A USER ACCESS TO MULTIPLE CUSTOMER FILES

    A DISADVANTAGE IN SANA IS THAT YOU CANNOT LINK A USER TO MULTIPLE CUSTOMER FILES
    • The user login is based on email address
    • You can only create 1 user per email address.
    • You can only link this user to 1 customer

    COMMON SITUATION WITH B2B CUSTOMERS
    Purchases are increasingly centralized. This means that the purchaser must be able to order for various companies that belong to the same group.

    EXAMPLE OF A GROUP
    The following companies belong to the same group.
    There are several buyers who have to purchase for these sub companies.

    ALFA GROUP
    - ALFA…

    9 votes
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    0 comments  ·  Dynamics NAV  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shipping costs message

    It would be nice if there is a shipping costs message in the basket "Buy xxx euro more and shipping will be free".
    The calculation should compare the subtotal in the basket with the shippingcosts rate.

    18 votes
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    0 comments  ·  SDK Development  ·  Flag idea as inappropriate…  ·  Admin →
  10. multi-factor authentication/WebAuthn

    more and more prospects are asking about multi-factor authentication (MFA) to protect their ecommerce platforms. locking shipping destinations and managing credit is not cutting it. we're looking at having to interface to an MFA provider, but we're interested to know whether this is something Sana is looking to build into SCC?

    according to this article, the W3C agreed on WebAuthn as the gold standard for frictionless security almost 18 months ago (Mar 2019): https://www.okta.com/blog/2019/03/what-is-webauthn/

    As other main online providers move in this direction, more and more of our prospects want to mirror the same degree of attention to security.

    Any…

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. RMA attachment in e-mail

    After placing a RMA, you can receive a notification e-mail with short information about the RMA.
    It would be nice to see in this e-mail wether the customer filled in an attachment.
    In NAV/BC you can not easily see this, so it would be nice to see this in the e-mail.

    1 vote
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    0 comments  ·  Dynamics NAV  ·  Flag idea as inappropriate…  ·  Admin →
  12. Better integration with MailChimp.

    Better integration with MailChimp, we can´t use a lot of different Mailchimp marketing tools with the current integration.

    22 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. 26 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] This is known feedback indeed, and we know that adding more flexibility for configuring the Product Sets is desired. Although this is not our highest priority for now, it’s good to have this on our radar. Thank you for sharing your feedback!

  14. CXML and OCI web catalogue capabilities

    Out of the box CXML and OCI web catalogue capabilities would be great for your B2B clients who work with large organisations. Many large organisations want suppliers who can offer web catalogues that integrate/operate as part of their existing ERP/procurement systems allowing the end customer to leverage their own business/approval logic, while still having the web catalogue shopping experience.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. shipping address

    We get a lot of requests that come down to: “can we have the ability for new Shipping Addresses to be saved to NAV and an Address Book in My Account when they’re created in the checkout process?”.

    In practice there are a number of interconnected requests, like wanting to save/edit a contact number and delivery instructions for an existing address and copy them to the basket, wanting customers to be able to order to an address created online when placing a telephone order, and wanting B2C customers to have typical address book functionality; but they all basically come down…

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Filter rules (customer segment & product) should allow the choice for AND and OR

    Currently it is not possible to create rules that include statement with two or more inverted selection criteria.

    For example customer segment for everyone except account id a and b:
    segment filter will translate this into accountid <> A OR accountid <> B => this filter rule is not filtering anything

    Same for product hierarchy include hierarchy 1 and exclude a hierarchy on level 3

    1 vote
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    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  17. Country translations

    In the Sana shop are different pages where a country can be selected. The name of the country is de description of the country out of NAV/BC. However, this description can not be translated. Not in NAV/BC and not in de Sana Admin.

    It would be nice to have this opportunity.

    1 vote
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    0 comments  ·  Dynamics NAV  ·  Flag idea as inappropriate…  ·  Admin →
  18. GDPR EU privacy enhancements

    Here in the EU we have a privacy law where all website with newsletter subscription much meet the the demands of this law. This is one of them.
    Sana have also the obligation to meet the regulation, just like the popup with acceptance of the cookies for instance. Hiding it is not the solution but it will be impossible for our the customers to receive newsletters at all.
    Sana have to meet the GDPR law unfortunate.

    See this link with all the regulations: https://gdpr-info.eu/

    Sana users can get penalties if they do not meet this regulations! So the priority is…

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Product reviews - Not possible to see customer email address in Sana admin

    When a customer gives a product review, he/she can fill out an email address, but this email address is not shown in Sana admin to the person reviewing the product review.

    It is not possible to contact the customer in case of a negative review, to communicate an extra discount code,...

    Email address should be visible on the review form in Sana Admin so that follow-up actions can be taken.

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Facebook & other Social Feeds

    Would it be possible to add in Facebook and other social feeds alongside Twitter?

    Instead of creating a news page manually we can incorporate feeds as this.

    10 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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