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Customer Support (admin) being able to log in as customer with one click.

When troubleshooting with an online customer, training an online customer, or trying to recreate a customer scenario, under the Shop Accounts Admin page there should a button next to the EDIT button that says "log in as customer".

That would allow customer support to not have to ask the customer their password, or search the 1000's of user accounts to try to "represent the customer" when sometimes the caller is new, a secondary order-er, and doesn't always know the email of the account or even the parent company name. They just want help and want help quickly.

Clicking on the button would open the shop account in a new widow as a the customer - ready to discuss, help, or train.

This feature has been available on other software products we have used and extremely helpful.

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gharbison shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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