Possibility to create a case from Sana
A lot of our customers use case management in AX 2012 or D365 to log customer's claims, as they first want to assess the (sometimes general) question internally before making a return order.
It would be a nice feature in B2B and enrich Sana's "customer portal capabilities" if Sana would allow to create cases instead of return orders directly. In that way all type of customer's questions (general claims & RMA's) can be logged in a more general way.
It should be possible to create a case linked to a previous order or invoice or a general case (document-free).