Recipient e-mail addresses in order confirmation e-mail
When a B2B customer (person with shop account) makes an online order they receive a confirmation e-mail.
Unfortunately, the same confirmation e-mail goes to their general company's e-mail address, as well, because in the DynamicsNAV the person (contact) is connected to a company (customer). So, sometimes, we receive e-mails from the company wondering about the purchase; this is true especially for companies with many departments and employees.
We have tried to create a new shop account using, in the field "Account ID", the "Contact number" (person's number within the company) instead of the "Customer number" (company's number). But still the order confirmation email is sent to both the person who places the order and their company.
It would be better if we could control the recipient e-mail addresses or, at least, the recipient should be only the person who places the order.
[SANA PRODUCT] Thank you for this feedback. You are right that order confirmations are also sent to the email address on the customer card (sometimes the general company email address). We investigated this topic further based on customer feedback and decided to skip this email address. It will be removed in the first release after Sana 9.3.4.
Leonidas Lainis commented