Product reviews - Not possible to see customer email address in Sana admin
When a customer gives a product review, he/she can fill out an email address, but this email address is not shown in Sana admin to the person reviewing the product review.
It is not possible to contact the customer in case of a negative review, to communicate an extra discount code,...
Email address should be visible on the review form in Sana Admin so that follow-up actions can be taken.
Bruno Borghmans - Ad Ultima Group commented
When Ratings & Reviews are activated in Sana, a customer can write a review and enter an email address, but that email address is not shown in Sana Admin to the person treating the reviews.
It could be that in case of a bad review, you want to contact that person to give him more information or help towards a solution; give an extra discount,... but then of course you need that email address visible in Sana Admin.