A customer has raised the issue today of unpaid Sales Orders being created in the system. B2C customer can get as far as the card payment screen, close the browser (or cancel the order). However because the Sales Order is created at the point of getting to the payment screen, the users processing the orders may not always be checking the order is paid and so goods are sent out for unpaid / uncompleted orders.

Our proposed solution is:

1. a new filter showing the list of unpaid orders on the Sales Order page, also visible as a column
2. Any that are status new, cancelled or blank don't get counted as demand for or against stock (e.g. planning worksheet or reservations) while payment status is sorted 3.Orders can be deleted if payment not sorted