Feature Requests & Ideas

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  1. Customer Support (admin) being able to log in as customer with one click.

    When troubleshooting with an online customer, training an online customer, or trying to recreate a customer scenario, under the Shop Accounts Admin page there should a button next to the EDIT button that says "log in as customer".

    That would allow customer support to not have to ask the customer their password, or search the 1000's of user accounts to try to "represent the customer" when sometimes the caller is new, a secondary order-er, and doesn't always know the email of the account or even the parent company name. They just want help and want help quickly.

    Clicking on the…

    4 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  2. Order template sortable

    Allow customers to sort the items in the ordertemplate.
    Once created, you cannot change the order of items in the ordertemplate anymore at the moment.

    Some customers structure this list according to the layout of their warehouse. So if the order can made the same as the warehouse, the ordering can be done faster.

    Now the sorting is as items are added in shopping basket and the saved as order template. But if the sorting order changes, you have to do everything again from the beginning.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Content Elements: More Options for Image Tiles

    Content Elements: More Options for Image Tiles (as in Flexi tiles - Row settings)

    It could be nice to also have options for image tiles. Instead of the four column tile, I really could use only a one column tile (but that one with a function that allows me to place 4 one-column tiles in a row and the possibility to switch place/order easily).

    We have a lot of products that change constantly, and I need to delete one of the products in the row. That means a lot of work...

    4 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add possibility to support URL's as product attachments

    When using the inRiver add-on, it should be possible to add an URL as a product attachment, if the customer eg. wants to link to files stored on the website of the supplier.

    With the current version of the inRiver connector it is not possible to use an URL as a product attachment, in the same way as is currently possible when using Microsoft Dynamics AX for instance.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Language support for attachments

    Currently the inRiver connector does not support languages for product attachments (mapped to the SANA_PRODUCTATTACHMENTS_RELATIONS setting in inRiver).

    It should work in the same way as with the standard ERP integration or Perfion add-on, that only the attachments are presented in the language the customer has chosen in the webstore.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add product video to product display page

    As a shop owner, I would like to add product videos to my product display pages to get my point across a lot better than uploading a set of images. I believe this will help rev up engagement and subtly nudge prospects towards the next stage of the buying cycle.

    Also, studies have shown product videos will increase Conversion rate, Conversion rate for people that have watched videos etc., Time on page, Events (clicks on extra images, plays of videos etc), Goals (based on events that track usage) and Revenue per visit.

    26 votes
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    3 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] We are now working on a big project called Design 2.0. In the scope of this project, we are also working on redesigning all pages and the design flexibility. This project will be released in portions. It might very well that we will improve the Product Detail Page with the functionality to use product videos in the display carousel.

  7. VAT code from NAV

    In the basket the VAT tekst is directly coming from NAV, if a customer has set a code that doesn't make sence on the shop you can not change it in the shop. It would be nice if you can set a Sana text for this code. See also the examples attached.

    4 votes
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    0 comments  ·  Dynamics NAV  ·  Flag idea as inappropriate…  ·  Admin →
  8. Multiple values per characteristic

    We would like to have multiple values per characteristic. For example; a certain product can be mounted using Glue, Screws and Rivets. In SAP ECC we are able to have multiple values, but Sana only displays 1 value.

    See printscreen for more information.

    1 vote
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    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  9. Multiple values per characteristic

    We would like to have multiple values per characteristic. For example; a certain product can be mounted using Glue, Screws and Rivets. In SAP ECC we are able to have multiple values, but Sana only displays 1 value.

    See printscreen for more information.

    3 votes
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    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  10. News Editing

    Hi there.

    When making articles in the News (system page) it is unable to add extra content blocks to those pages. This would make the news area a lot more pleasant to go over it or check some articles out. If we could add a product set to it, we can redirect again to our commerce and we could even add the newsletter subscription, so we can have more customers to give a heads up for new products etc. ( Currently working on 9.2 --> possible?)

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unique discount codes

    Possibility to provide guests/B2C customers a unique discount code to buy a specific product(s) with a certain discount/price. This code should only be used one time and then expires.

    Redeem codes as it is implemented in Sana Saas do not answer to this desire and is no watertight solution to offer a discount to a specific group selected persons.

    1 vote
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  12. Expand capabilities of Customer Assortment List

    Add support for creating expressions similar to the Data Validation rules for setting up the Customer Assortment list, or add Customer Segments to the Sales Type filter list. We have item restrictions that are not always able to be captured by the current capabilities but which are not possible to manage manually.

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Account roles for account type "Contact"

    We sell to B2B only and want to all the shop accounts to have be account type "contact". There are multiple reasons for that, for example statistics and other business processes.

    But if we select "Contact" the possibility to set account role disappears, and this really limits the self service in Sana for our customers. It would be awesome to have account role for contacts as well!

    9 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  14. Expose the shop accounts so that they can be accessed by Dynamics 365 customer insights

    Dynamics 365 customer insights is now available https://dynamics.microsoft.com/en-us/ai/customer-insights/ it would be ideal if any new sub account created by an shop account administrator was immediately surfaced in such a way that it can be accessed by customer insights. I believe that this would be quite easy to do and it would be a very quick "win" allowing insights to be immediately generated about whether the new sub account is being operated by a known contact within the customer organisation or whether this new account is a new contact. Obviously a new sub account could represent a person with considerable purchasing…

    1 vote
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    0 comments  ·  Dynamics D365  ·  Flag idea as inappropriate…  ·  Admin →
  15. B2B VAT Check services fallback

    If VAT validation check is mandatory for B2B customer registration you only have the possibility to check EU VIES database. Due to regular maintenance of each member state, vat service if often not available for a short or longer period of time (france 3 weeks!). I propose for a fall-back logic in Sana that queries a secondary cached database of vat numbers from selected member states such as benelux/dach/france. I checked vatlayer, vatsense and vatapi but none of them offer this services.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Turn the shop in Maintenance mode

    It would be nice if you can make a setting to turn the shop in maintaince mode, so at the shop site you only see one page that the shop is underconstuction.

    9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Content search functioanlity

    Sana already have a search product functionality, but miss another part which dramatically will improve user experience - this is the content search.

    So, Sana should have a content search functionality that customers may search over product pages, flexi pages, news and faq content.

    66 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] This is a very good idea. We are investigating how we can improve our search engine. Expanding the search functionality with covering content (flexi-pages and potentially also documents), but also a smarter engine are definitely part of this search engine 2.0. This investigation is currently ongoing.

  18. Import/Export functionality in Sana admin

    Required import/export functionality in Sana admin for entire content (product pages, flexi pages, etc.) or parts of content (with option to select items to import and export).

    This will help to move content between different environments or efficiently work with 3rd parties (for example with content translation agencies).

    67 votes
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    under investigation  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Page specific product specifications

    Page specific product specifications.

    Product specifications are now site wide, It would be neat to have an page specific option as well, like you got for sorting fields, facette filters etc.

    4 votes
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    1 comment  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chamber of Commerce API

    If want to register new B2B customers via the webshop, you want to check if they are reliable. To check new B2B customers a connection /API with the Chamber of Commerce is a great help. You also get the correct data, like VAT number, company name and adress.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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