Feature Requests & Ideas

Sana customers and partners can share ideas with us or vote on other people’s ideas. Our product team is listening. Please remember that this site is only for feature suggestions and ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Customer Support (admin) being able to log in as customer with one click.

    When troubleshooting with an online customer, training an online customer, or trying to recreate a customer scenario, under the Shop Accounts Admin page there should a button next to the EDIT button that says "log in as customer".

    That would allow customer support to not have to ask the customer their password, or search the 1000's of user accounts to try to "represent the customer" when sometimes the caller is new, a secondary order-er, and doesn't always know the email of the account or even the parent company name. They just want help and want help quickly.

    Clicking on the…

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  2. Order template sortable

    Allow customers to sort the items in the ordertemplate.
    Once created, you cannot change the order of items in the ordertemplate anymore at the moment.

    Some customers structure this list according to the layout of their warehouse. So if the order can made the same as the warehouse, the ordering can be done faster.

    Now the sorting is as items are added in shopping basket and the saved as order template. But if the sorting order changes, you have to do everything again from the beginning.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Content Elements: More Options for Image Tiles

    Content Elements: More Options for Image Tiles (as in Flexi tiles - Row settings)

    It could be nice to also have options for image tiles. Instead of the four column tile, I really could use only a one column tile (but that one with a function that allows me to place 4 one-column tiles in a row and the possibility to switch place/order easily).

    We have a lot of products that change constantly, and I need to delete one of the products in the row. That means a lot of work...

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add product video to product display page

    As a shop owner, I would like to add product videos to my product display pages to get my point across a lot better than uploading a set of images. I believe this will help rev up engagement and subtly nudge prospects towards the next stage of the buying cycle.

    Also, studies have shown product videos will increase Conversion rate, Conversion rate for people that have watched videos etc., Time on page, Events (clicks on extra images, plays of videos etc), Goals (based on events that track usage) and Revenue per visit.

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] We are now working on a big project called Design 2.0. In the scope of this project, we are also working on redesigning all pages and the design flexibility. This project will be released in portions. It might very well that we will improve the Product Detail Page with the functionality to use product videos in the display carousel.

  5. VAT code from NAV

    In the basket the VAT tekst is directly coming from NAV, if a customer has set a code that doesn't make sence on the shop you can not change it in the shop. It would be nice if you can set a Sana text for this code. See also the examples attached.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Dynamics NAV  ·  Flag idea as inappropriate…  ·  Admin →
  6. Multiple values per characteristic

    We would like to have multiple values per characteristic. For example; a certain product can be mounted using Glue, Screws and Rivets. In SAP ECC we are able to have multiple values, but Sana only displays 1 value.

    See printscreen for more information.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiple values per characteristic

    We would like to have multiple values per characteristic. For example; a certain product can be mounted using Glue, Screws and Rivets. In SAP ECC we are able to have multiple values, but Sana only displays 1 value.

    See printscreen for more information.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  8. Expand capabilities of Customer Assortment List

    Add support for creating expressions similar to the Data Validation rules for setting up the Customer Assortment list, or add Customer Segments to the Sales Type filter list. We have item restrictions that are not always able to be captured by the current capabilities but which are not possible to manage manually.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] Thank you for the suggestion. We have recently added functionality (in Microsoft ERPs) to increase the possibilities of the item configuration, to include item fields and attributes as well as individual items and groups.

    We will look into the expression and customer field suggestions. Thanks for the feedback!

  9. Product Hierarchy

    SANA only relies on sales hierarchy (MVKE). Not all organizations use that and only use the basic hierarchy (MARA). Maintaing the sales hierarchy is additional master data maintenance. Maybe an idea to have an option to also use the basic hierarchy.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  10. Import/Export functionality in Sana admin

    Required import/export functionality in Sana admin for entire content (product pages, flexi pages, etc.) or parts of content (with option to select items to import and export).

    This will help to move content between different environments or efficiently work with 3rd parties (for example with content translation agencies).

    74 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Account roles for account type "Contact"

    We sell to B2B only and want to all the shop accounts to have be account type "contact". There are multiple reasons for that, for example statistics and other business processes.

    But if we select "Contact" the possibility to set account role disappears, and this really limits the self service in Sana for our customers. It would be awesome to have account role for contacts as well!

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  12. Expose the shop accounts so that they can be accessed by Dynamics 365 customer insights

    Dynamics 365 customer insights is now available https://dynamics.microsoft.com/en-us/ai/customer-insights/ it would be ideal if any new sub account created by an shop account administrator was immediately surfaced in such a way that it can be accessed by customer insights. I believe that this would be quite easy to do and it would be a very quick "win" allowing insights to be immediately generated about whether the new sub account is being operated by a known contact within the customer organisation or whether this new account is a new contact. Obviously a new sub account could represent a person with considerable purchasing…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Dynamics D365  ·  Flag idea as inappropriate…  ·  Admin →
  13. B2B VAT Check services fallback

    If VAT validation check is mandatory for B2B customer registration you only have the possibility to check EU VIES database. Due to regular maintenance of each member state, vat service if often not available for a short or longer period of time (france 3 weeks!). I propose for a fall-back logic in Sana that queries a secondary cached database of vat numbers from selected member states such as benelux/dach/france. I checked vatlayer, vatsense and vatapi but none of them offer this services.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Turn the shop in Maintenance mode

    It would be nice if you can make a setting to turn the shop in maintaince mode, so at the shop site you only see one page that the shop is underconstuction.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] We are in the last stage of our investigation a new toggle in Sana Admin so that the shop owner itself can put the shop in maintenance mode. This feature could also be used during the pre-live time. A specific message will appear on the front-end to inform the web store visitors (Sana text). If we have a final release date, we will update you.

  15. Content search functioanlity

    Sana already have a search product functionality, but miss another part which dramatically will improve user experience - this is the content search.

    So, Sana should have a content search functionality that customers may search over product pages, flexi pages, news and faq content.

    65 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] This is a very good idea. We are investigating how we can improve our search engine. Expanding the search functionality with covering content (flexi-pages and potentially also documents), but also a smarter engine are definitely part of this search engine 2.0. This investigation is currently ongoing.

  16. Page specific product specifications

    Page specific product specifications.

    Product specifications are now site wide, It would be neat to have an page specific option as well, like you got for sorting fields, facette filters etc.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chamber of Commerce API

    If want to register new B2B customers via the webshop, you want to check if they are reliable. To check new B2B customers a connection /API with the Chamber of Commerce is a great help. You also get the correct data, like VAT number, company name and adress.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Button Empty basket

    When customers order on a tablet and are in the basket they will click by accident on the empty basket. And then the basket is cleared without a question. It would be better if the empty basket button is in another place (not above the next step button) and if there is a question “are you sure you want to delete all items?”

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] We have heard this feedback more often. That’s why we have hired a Product Owner UX recently, who will work on the entire redesign of our front-end and Sana Admin. This specific idea is indeed on his list. We will first continue with renewing our Front-end Framework (ReactJS). We expect to provide a much smoother user experience in the future and we will definitely tackle this topic.

  19. Recurring Payments for Subscriptions purchased thru the web shop

    Add functionality so that when a customer purchases a subscription through our web shop, they can “opt-in” to have us automatically charge their credit card for all renewals. Sana (or an add-on) would manage the credit card info and allow the user to choose card, update card, etc. Sana would pass a token to the ERP to maintain PCI.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Content Element Library

    Allow content blocks to be saved to a library for future use, or for easy insertion into another page. For example, a holiday sale graphic or a promotional video that applies to many items could be quickly reused or inserted into a new page.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] Great idea! The focus for Sana Product for 2019 will be design. Under this “theme” we are going to improve Sana in various ways. One of the ideas that we are now implementing is a Visual Composer. Re-usable content, such as a holiday banner that a shop owner wants to re-use in various places, is definitely one of the things that will be part of this big journey.

  • Don't see your idea?

Feedback and Knowledge Base