Feature Requests & Ideas

Sana customers and partners can share ideas with us or vote on other people’s ideas. Our product team is listening. Please remember that this site is only for feature suggestions and ideas!

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  1. In NAV you can configure attributes and these specifications are shown on the product detail page. However, when you configure an integer or

    In NAV you can configure attributes and these specifications are shown on the product detail page. However, when you configure an integer or decimal attributes in NAV, the unit of measure will not be shown in Sana. For example; lenght as attribute, value is 46 and unit of measure is cm. In this case Sana will only shown 46 on the product detail page and not 46 cm

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. ERP development guiding videos for newer ERP versions

    It is great if it possible to create ERP development guiding videos for newer ERP versions (MS Dynamics 365) as well. That way they can be shared with partners and partners will get a better understanding on how to do ERP code unit changes in new versions. Sometimes customization teams get questions from partners how to do changes in new versions once we send the existing set of videos (links).

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add product video to product display page

    As a shop owner, I would like to add product videos to my product display pages to get my point across a lot better than uploading a set of images. I believe this will help rev up engagement and subtly nudge prospects towards the next stage of the buying cycle.

    Also, studies have shown product videos will increase Conversion rate, Conversion rate for people that have watched videos etc., Time on page, Events (clicks on extra images, plays of videos etc), Goals (based on events that track usage) and Revenue per visit.

    30 votes
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    3 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] We are now working on a big project called Design 2.0. In the scope of this project, we are also working on redesigning all pages and the design flexibility. This project will be released in portions. It might very well that we will improve the Product Detail Page with the functionality to use product videos in the display carousel.

  4. increase length of Entity Value Translations

    Currently, the Entity Value Translations are limited to 200 characters. This should be increased (400 at least)

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Checkout: Delivery method as an active choice for B2B Customers

    In Sana, the cheepest delivery method in the checkout is checked per default (In our case, Pickup Delivery = Free).

    The delivery method SHOULD BE AN ACTIVE CHOICE for all customers. A default checkmark is not acceptable.

    Why not acceptable?
    In our company, new online customers, which just created a new account, have to pay with credit card the first time they use the webshop. (We added a Credit Max of -1 in the Customer Registration Form)

    The Consequences of this Default-checkmark:
    If the new customer is in the most cases not aware of the (default) Pickup Delivery method (=…

    1 vote
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] This is a good topic. It’s correct that a “default checkbox” is not there, as you for example can find for payment methods. Something similar would be a good add to the product which we will consider.

    For the time being, you could probably add a customer segment for the shipping method pick-up (e.g. only for customers from a postal code) if the actual group that picks up packages comes from a certain region de facto.

  6. Customer Support (admin) being able to log in as customer with one click.

    When troubleshooting with an online customer, training an online customer, or trying to recreate a customer scenario, under the Shop Accounts Admin page there should a button next to the EDIT button that says "log in as customer".

    That would allow customer support to not have to ask the customer their password, or search the 1000's of user accounts to try to "represent the customer" when sometimes the caller is new, a secondary order-er, and doesn't always know the email of the account or even the parent company name. They just want help and want help quickly.

    Clicking on the…

    4 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  7. Order template sortable

    Allow customers to sort the items in the ordertemplate.
    Once created, you cannot change the order of items in the ordertemplate anymore at the moment.

    Some customers structure this list according to the layout of their warehouse. So if the order can made the same as the warehouse, the ordering can be done faster.

    Now the sorting is as items are added in shopping basket and the saved as order template. But if the sorting order changes, you have to do everything again from the beginning.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Content Elements: More Options for Image Tiles

    Content Elements: More Options for Image Tiles (as in Flexi tiles - Row settings)

    It could be nice to also have options for image tiles. Instead of the four column tile, I really could use only a one column tile (but that one with a function that allows me to place 4 one-column tiles in a row and the possibility to switch place/order easily).

    We have a lot of products that change constantly, and I need to delete one of the products in the row. That means a lot of work...

    4 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  9. Account roles for account type "Contact"

    We sell to B2B only and want to all the shop accounts to have be account type "contact". There are multiple reasons for that, for example statistics and other business processes.

    But if we select "Contact" the possibility to set account role disappears, and this really limits the self service in Sana for our customers. It would be awesome to have account role for contacts as well!

    12 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  10. Recurring Payments for Subscriptions purchased thru the web shop

    Add functionality so that when a customer purchases a subscription through our web shop, they can “opt-in” to have us automatically charge their credit card for all renewals. Sana (or an add-on) would manage the credit card info and allow the user to choose card, update card, etc. Sana would pass a token to the ERP to maintain PCI.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiple values per characteristic

    We would like to have multiple values per characteristic. For example; a certain product can be mounted using Glue, Screws and Rivets. In SAP ECC we are able to have multiple values, but Sana only displays 1 value.

    See printscreen for more information.

    1 vote
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    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  12. Multiple values per characteristic

    We would like to have multiple values per characteristic. For example; a certain product can be mounted using Glue, Screws and Rivets. In SAP ECC we are able to have multiple values, but Sana only displays 1 value.

    See printscreen for more information.

    3 votes
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    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  13. Turn the shop in Maintenance mode

    It would be nice if you can make a setting to turn the shop in maintaince mode, so at the shop site you only see one page that the shop is underconstuction.

    12 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] We are in the last stage of our investigation a new toggle in Sana Admin so that the shop owner itself can put the shop in maintenance mode. This feature could also be used during the pre-live time. A specific message will appear on the front-end to inform the web store visitors (Sana text). If we have a final release date, we will update you.

  14. Expand capabilities of Customer Assortment List

    Add support for creating expressions similar to the Data Validation rules for setting up the Customer Assortment list, or add Customer Segments to the Sales Type filter list. We have item restrictions that are not always able to be captured by the current capabilities but which are not possible to manage manually.

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] Thank you for the suggestion. We have recently added functionality (in Microsoft ERPs) to increase the possibilities of the item configuration, to include item fields and attributes as well as individual items and groups.

    We will look into the expression and customer field suggestions. Thanks for the feedback!

  15. Content search functioanlity

    Sana already have a search product functionality, but miss another part which dramatically will improve user experience - this is the content search.

    So, Sana should have a content search functionality that customers may search over product pages, flexi pages, news and faq content.

    77 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    [SANA PRODUCT] This is a very good idea. We are investigating how we can improve our search engine. Expanding the search functionality with covering content (flexi-pages and potentially also documents), but also a smarter engine are definitely part of this search engine 2.0. This investigation is currently ongoing.

  16. Different default unit for B2B/B2C (Pcs. vs. Box)

    As of right now, there's only one default unit of measure when buying through Sana.

    For B2C customers it only makes sense that they buy individual pieces. But for B2B costumers I would love to see them presented with the option of buying a full box as default, without having to change the settings for end consumer as well.

    This would make the platform more friendly towards being able to handle both B2B and B2C well.

    Frederik

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Assign the same item description to multiple products

    It would be nice to be able to assign item descriptions to multiple items at once.

    9 votes
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    0 comments  ·  Sana Admin  ·  Flag idea as inappropriate…  ·  Admin →
  18. Product Hierarchy

    SANA only relies on sales hierarchy (MVKE). Not all organizations use that and only use the basic hierarchy (MARA). Maintaing the sales hierarchy is additional master data maintenance. Maybe an idea to have an option to also use the basic hierarchy.

    2 votes
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    0 comments  ·  SAP ECC  ·  Flag idea as inappropriate…  ·  Admin →
  19. Import/Export functionality in Sana admin

    Required import/export functionality in Sana admin for entire content (product pages, flexi pages, etc.) or parts of content (with option to select items to import and export).

    This will help to move content between different environments or efficiently work with 3rd parties (for example with content translation agencies).

    79 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Expose the shop accounts so that they can be accessed by Dynamics 365 customer insights

    Dynamics 365 customer insights is now available https://dynamics.microsoft.com/en-us/ai/customer-insights/ it would be ideal if any new sub account created by an shop account administrator was immediately surfaced in such a way that it can be accessed by customer insights. I believe that this would be quite easy to do and it would be a very quick "win" allowing insights to be immediately generated about whether the new sub account is being operated by a known contact within the customer organisation or whether this new account is a new contact. Obviously a new sub account could represent a person with considerable purchasing…

    1 vote
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    0 comments  ·  Dynamics D365  ·  Flag idea as inappropriate…  ·  Admin →
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